Frequently Asked Questions
Everything you need to know about your Fountainhead beauty journey.
Are Fountainhead products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Fountainhead products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for opened skincare items?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin, you can return it for a full refund or exchange, even if it has been opened and lightly used.
Do you offer samples with every purchase?
We love letting you try new things! Every order includes two complimentary samples of our best-selling formulas so you can discover your next favorite.
How can I track my package?
Once your order ships, you will receive an email with a tracking link. You can also track your status directly through your Fountainhead account dashboard.
Are your glass bottles and packaging recyclable?
Sustainability is at our core. Our primary glass containers are fully recyclable, and we use FSC-certified paper and soy-based inks for all outer packaging.